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Issue Tracker allows you to create projects for important issues and cases
to be tracked. You may assign, track, and audit issues to a projects
completion. Issue Tracker even allows you to publish a Knowledge
Base for enhanced CRM (Customer Relationship Management) functionality.
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Pre-configured templates are useful in creating an Issue Tracker, Project
Tracker, Sales Lead Tracker, Software Bug Tracker and more. Templates can
be modified and customized for your specific requirements.
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Create as many projects to track as desired.
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Create case issues and assign them to team members.
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Address and audit issues to their completion.
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Email rules can be set up to allow emails to be sent when an issue
becomes critical, or when assigned to a member.
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Integrated search.
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Sophisticated search filters allow you to view cases created by you, assigned
to you, critical issues, and much, much more.
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Easy and intuitive interface allows sorting and filtering.
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Sophisticated reports; export to Microsoft Access or Excel.
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Administrators can control which members are able to create new issues.
CRM Functionality
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You may also publish your Issue Tracker form onto a website.
External users can submit support, sales, information, etc. via these forms
directly into your project.
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Upon submission, email confirmation is sent back to the submitter. These emails
are customizable.
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The Issue Tracker allows you to interact and respond to your clients, vendors,
and employees.
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